Tips on keeping yourself safe in the internet environment
1. Keep Information Private. Be extremely careful if you have to use a library or other public computer to access your account, online fraudsters could have installed a keystroke logger to obtain your username, pin, answers to security questions, and password.
Fraudsters are known for masking emails and text messages to look like they come from a trusted sender. Do not send your account number or personal information via email or text messaging to anyone. Do not use a hyperlink that is located in an email to access KLEFCU’s online banking website and always ensure the login page web address starts with https.
If you receive a phone call from a person claiming to be a KLEFCU representative it is a good idea to ask for the representative’s name and extension and inform the representative that you will call them right back. DO NOT call the representative back on any number other than on a number that KLEFCU has given you to call or is located in your local telephone book. A best practice is to always initiate contact yourself.
2. Account Review. KLEFCU encourages members to log into their accounts regularly to review account activity, even if you have not done any recent transactions. Early detection is a key component to stopping fraud quickly. If there are any concerns, contact KLEFCU immediately at 865-522-3900.
3. Strong Password. KLEFCU encourages members to have a password that is at least 8 characters long with a mixture of upper and lower case letters, and numbers. Change your password regularly, do not give anyone your password or allow anyone else to use your password.
4. Website Redirection. If you click on a hyperlink that redirects you to a website that does not look like it is operated by KLEFCU use caution as KLEFCU may not operate that site. KLEFCU has pop up warnings on hyperlinks that we have placed on our website to inform you that you are being redirected to a site we do not operate. Use caution and contact KLEFCU if you suspect there is a problem.
5. Always logoff. Always logoff your KLEFCU online banking session and DO NOT just close the browser.
6. Assess your own risks. KLEFCU encourages every member to do their own risk assessment on their online banking security controls such as, but not limited to: Storage of online banking information (account number, password, pin, answers to security questions), and they type of antivirus protection you use on your computer.
KLEFCU initiating contact with you
1. KLEFCU employees will NEVER call, email, or send you a text message asking for any of your electronic banking credentials. KLEFCU may inquire about your electronic banking credentials if you initiate contact and express online banking problems.
2. Card Services with Fiserv may contact you on behalf of KLEFCU to verify unusual debit card transactions. They will NEVER ask you for any of your electronic banking credentials. They will:
- Introduce themselves to you and that they are calling on behalf of Knoxville Law Enforcement Federal Credit Union.
- Verify the last four digits of the card number they are contacting you about. Do not give anyone claiming to be them your full card number, expiration date, three digit security number (located on the back of your card), or your full social security number.
- Ask you to verify the transaction(s) in question.
- Ask you for information about your address or last four of your social security number.
- Call you about debit card transactions.
Protections under Regulation E
Regulation E, better known as the Electronic Fund Transfer Act (EFTA), outlines the rights, liabilites, and responsibilities of consumers that use electronic services covered under the EFTA and financial institutions that offer services covered under the EFTA.
Examples of EFTA covered electronic services offered by KLEFCU
- ATM (Automatic Teller Machine)
- ACH (Automated Clearing House)
- Debit Card Transactions (point-of-sale)
Examples of services not covered by EFTA
- Share Drafts (checks)
- Wire transfers
- Internal transfers between members’ accounts initiated through a member’s online banking account
- Internal transfer requests made via telephone conversation or in person with a KLEFCU employee
- Internal transfers to a loan done through online banking, telephone conversation, or in person.